Customer Service

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  • Do you offer price matching?

    Since we are a small business, we do not offer price matching at this time.

  • Do you sell in traditional brick and mortar retail stores?

    As a small business, we are always looking for new ways to innovate and expand our brand to a larger audience. Stay tuned via our email newsletter and our social media @waavmakers for updates on wh...

  • We are tax exempt; how do we process an order?

    At this time applies state sales tax to orders placed in California, Arkansas, Tennessee and Texas. In order to receive tax exempt status, please email your completed tax-exempt cert...

  • Do you accept purchase orders?

    All orders made through must be paid in full upon purchase. We accept most major credit cards and PayPal.

  • Do you give bulk order discounts?

    Since we are a small business, we do not have the capabilities of completing a bulk order requests at this time. You are welcome to purchase these items individually though, through the “Our Goods”...

  • Can I have my orders shipped to a PO Box?

    Unfortunately, no.

  • Can I expedite my order?

    We love that you want your WAAV Planner ASAP! Because we’d like to support our United States Postal Service, we refer to their shipping and delivery schedules when sending out orders. 

  • How do I cancel my order?

    Please email us at with your order # and a brief description of your request. Our customer service team will determine if we are able to process your order change, and get ba...

  • Can I change my order?

    If your order has already been processed, changes and cancellations cannot be made until you receive the item. Once you receive the item, please go through the return or exchange process to make th...

  • How can I contact WAAV?

    For customer service questions, please email our team at For all other inquiries, please email us at